> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usepitboard.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix problems in account windows

> Fix Pitboard missing from the Share menu, or an account window failing to load or save, or signed in wrongly.

Google's sign-in and passkeys never work in an account window. [Sign in](/guides/account-windows#sign-in) lists the ways that do.

## Pitboard is missing from the Share menu

In Safari, Chrome and Firefox, the Share menu is **File** > **Share**. Safari also has a **Share** button in its toolbar.

If **Pitboard** is not listed, turn it on in System Settings:

* macOS 15 and later: **System Settings** > **General** > **Login Items & Extensions** > **Sharing**.
* macOS 14: **System Settings** > **Privacy & Security** > **Extensions** > **Sharing**.

Whether other browsers list Pitboard is not known. If your browser has no Share menu, open the account window and go to the page there.

## A window does not load its page

The window shows **Couldn't Load the Page** and the reason, such as a lost connection. Fix what the reason names, then click **Try Again**.

The window sends WebKit's own user agent. Whether a site's check for automated traffic stops it is not known.

When a page crashes, the window loads it again. If it crashes again within 60 seconds, the reason is **The page stopped working.**

## Downloads are not saved

Downloads go to `~/Downloads`. If you clicked **Don't Allow** when macOS asked for that folder, Pitboard cannot save there. Open **System Settings** > **Privacy & Security** > **Files & Folders** and turn on **Downloads Folder** for Pitboard.

A download that fails says why in the window's **Downloads** list, which the toolbar's **Downloads** button opens.

## A window is signed in as the wrong account

Pitboard never reads what a window keeps, so it cannot see who is signed in. The window's title is the label of the account it belongs to, whoever signed in.

[Sign the window out](/guides/account-windows#sign-a-window-out), then sign in as the email address in the note at its top.


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